Refund/Returns Policy
Effective Date: July 20, 2026
At Kiksolyn, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below to understand the conditions for returns, exchanges, and refunds.
1. Return Eligibility
You may request a return if:
You received the wrong product.
The product arrived damaged or defective.
The item has a verified manufacturing defect.
The product is significantly different from what was described on our website.
To be eligible for a return, the product must:
Be returned within 7 days of delivery.
Be unused and in its original condition.
Be in its original packaging with all accessories, labels, and manuals (where applicable).
Be accompanied by proof of purchase or your order number.
2. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned unless they were delivered damaged or incorrect:
Opened or used products
Perishable goods
Gift cards
Downloadable digital products
Clearance or final sale items
Customized or personalised products
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
To help us resolve your claim quickly, please provide:
Your order number
Clear photographs of the product
Photographs of the packaging
A brief description of the issue
Failure to report the issue within the stated period may affect your eligibility for a replacement or refund.
4. Return Process
To initiate a return:
Contact our customer support team.
Provide your order number and reason for the return.
Wait for return approval and instructions.
Package the item securely and return it using the instructions provided.
Please do not return products without prior approval.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Refunds are issued for the cost of the eligible product only unless otherwise stated.
6. Shipping Costs
If the return is due to our error (wrong item, damaged item, or defective product), Kiksolyn will bear the reasonable return shipping cost.
If the return is due to a change of mind or an error by the customer, the customer is responsible for all return shipping costs.
Original shipping charges are generally non-refundable unless the return is a result of our mistake.
7. Exchanges
Where stock is available, we may replace eligible products instead of issuing a refund.
If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.
8. Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled. Customers should instead follow the return procedure after delivery if the item qualifies under this policy.
9. Failed Deliveries
If a delivery cannot be completed due to:
An incorrect address provided by the customer
The recipient being unavailable after reasonable delivery attempts
Failure to respond to courier communications
Additional delivery or redelivery charges may apply.
10. Contact Us
If you have any questions about this Refund & Returns Policy or wish to request a return, please contact us.
Kiksolyn
Address:
No. 3 Olaleke Taiwo Street, Off Grammar School Junction, Ojodu Berger, Lagos, Nigeria
Email:
info.kiksolyn@gmail.com
Phone (Nigeria):
+234 905 053 6632
Phone (USA):
+1 443 522 8072